Frequently Asked Questions

I can’t find the book I’m looking for, can I order it in?
We strive to provide exceptional customer service and meet the diverse reading preferences of our valued customers. We understand that each reader has unique tastes and interests, and we are committed to fulfilling their specific requests. If you are looking for a particular book or have a special request, we are more than happy to assist you. Simply reach out to our team via email or through our contact form online and we will make every effort to order the deisred item for you. Our goal is to ensure that you have a satisfying and personalised book-buying experience with us. 
Where do you ship to?
We ship Australia/NZ wide and Worldwide! 
Do you offer international shipping?
Yes, we are delighted to offer international shipping services from Australia! We believe that the joy of reading knows no boundaries, and we are committed to bringing books to readers around the world.
Whether you're located in Europe, North America, Asia, or any other part of the globe, you can take advantage of our international shipping options to have your favorite books delivered right to your doorstep.
During the checkout process on our website, you will be presented with various shipping options, including international shipping. Simply select the appropriate shipping method that suits your needs and destination. The shipping cost will be calculated based on the weight of the package, the shipping address, and the chosen service level.
Please note that international shipping times can vary depending on the destination country and any customs clearance procedures that may be in place. While we make every effort to ensure a smooth shipping experience, it's important to consider potential delays that may occur during transit or due to customs processes.
Additionally, please be aware that customs duties, taxes, or other fees may apply when your package arrives in your country. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. We recommend checking with your local customs office for more information regarding any applicable fees or regulations.
Please note international orders may be subject to customs and duty charges at the customers end.
What postage options do you have?
All of our orders are sent via Sendle or Australia Post. All orders are automatically calculated at checkout by weight. We offer free shipping for orders over $100, however we offer express postage for a flat rate of $15. 
Can I track my order?
Yes! Once an order has been placed, packaged and shipped, you will receive an email with the tracking information. 
What are your processing times?
We understand the importance of prompt order processing to ensure that you receive your books in a timely manner. Our goal is to process orders as efficiently as possible while maintaining a high level of accuracy and attention to detail. Please allow 2-3 business days for processing. 
What payment methods do you accept?
We offer various payment methods in the form of payment by debit/credit card, ShopPay, PayPal, Zip Pay and AfterPay. 
Do you do pre-orders?
Yes, we will offer pre-orders for upcoming book releases! Pre-ordering allows you to reserve a copy of a highly anticipated book before its official release date. 
To pre-order a book, simply visit our website and search for the specific title you're interested in. If the book is available for pre-order, you'll find a "Pre-order" or "Add to Cart" button. Clicking on this button will allow you to secure your copy by completing the pre-order process. We may require you to provide your contact information and payment details to finalize the reservation.
Please note that the release date mentioned on the pre-order page is an estimated date provided by the publisher, and there may be occasional changes to the release schedule. Rest assured, we make every effort to keep you informed of any updates regarding your pre-order, including any delays or changes in the release date.
Once the book is officially released, and we have received the stock, we will promptly process your pre-order and ship it out to you according to the shipping method you selected during the pre-order process. You can expect to receive your pre-ordered book shortly after the official release date, depending on the shipping option chosen and your location.
Do you have a physical store where I can browse books?
Currently, we do not have a physical store where you can browse books. We operate exclusively as an online bookstore, providing you with the convenience of shopping for books from the comfort of your own home. 
However, we are excited to share that our long-term goal is to open a physical store in the near future. We believe in the magic of physical bookstores, where book lovers can immerse themselves in the ambiance, interact with the tangible pages, and engage in a unique browsing experience. It is in our best interest to provide a safe space for the LGBTQ+ community to browse the magic of books and feel represented. 
While we work towards making this dream a reality, our online platform is designed to offer a comprehensive range of genres and titles, ensuring that you can find the books you're looking for and discover new literary treasures. We strive to replicate the joy of browsing physical shelves through detailed book descriptions and personalized recommendations.
Got more questions? 
Send us an email and we will endeavour to get back to you as soon as possible!